Refund policy
Return Policy
We want you to be happy with your purchase. If you are not completely satisfied, please review our return policy below:
- Return Window
- Returns are accepted within 5 days of delivery.
- Eligibility
- Items must be unused, in original condition, and in original packaging to qualify for a return or exchange.
- Return Shipping
- Customers are responsible for return shipping costs on non-defective items.
- Defective Products
- If you receive a defective or damaged product, please contact us within 5 days of delivery.
- You must submit a clear photo of the defect for assessment.
- Upon approval, we will cover the return shipping cost and send a replacement at no additional charge.
- How to Initiate a Return
- Email us at sales.thecharmlady@gmail.comwith your order number, reason for return, and photos if applicable.
- We will provide further instructions within 1-2 business days.
Thank you for shopping with us. Please reach out with any questions or concerns.