Terms of service

1. Overview

Welcome to The Charm Lady (“we”, “us”, “our”). These Terms of Service govern your use of our website and the purchase of our products. By using our website, you agree to these terms.

2. Products and Orders

All products listed on our website are subject to availability.
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase.

3. Pricing and Payment

All prices are listed in USD and are subject to change without notice.
We accept payments through A variety of payment methods.
Payment must be received in full before orders are processed and shipped.

4. Shipping

Orders are processed within 3 business days.
Shipping times vary by location and shipping method selected at checkout.
We are not responsible for delays caused by carriers or customs.

5. Returns and Refunds

Please refer to our Return Policy for details on returns, defective items, and customer responsibilities.

6. Intellectual Property

All content on this website, including but not limited to images, logos, designs, product names, and text, is the property of The Charm Lady and protected by copyright and trademark laws. You may not use our content without written permission.

7. User Conduct

By using our website, you agree not to:

Violate any local, state, national, or international law.
Infringe upon or violate our intellectual property rights.
Interfere with or circumvent the security features of the site.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use our products or website.

9. Indemnification

You agree to indemnify and hold harmless The Charm Lady, its owners, employees, and affiliates from any claim or demand made by any third party due to your breach of these Terms.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after any changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of California, USA.

12. Contact Us

For any questions about these Terms, please contact us at:

📧 sales.thecharmlady@gmail.com
📍 19204 E Campton St. West Covina, California 91792